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Defending Sacrifice

By   /  June 6, 2012  /  Outlook  /   Comments

Tom Knighton

Tweet       This week, we mourn two from our area who were lost to violent acts half a world apart.  One is my dear friend Kimberly Layfield, who fell victim to a madman’s rampage in Seattle.  The other is United States Marine LCPL Steve Sutton. Over the weekend, reports surfaced that a notorious [...]

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Customer service: Where did it go?

By   /  March 16, 2011  /  Outlook, Tom Knighton  /   Comments

Tweet     So where has customer service gone? Once upon a time, it was considered the duty of every employee to treat their customers with the utmost respect. Failure to do so was met with an abrupt appointed with the unemployment office. Those days, it seems, are long past. Saturday, my wife was on [...]

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