Department of Driver Services (DDS) Commissioner Rob Mikell recently announced a security upgrade for the Agency’s public computer terminals available at select DDS locations. Google Chromebox computers have replaced the existing public computers provided for customers to access and securely print information mandated by new Federal homeland security (Real ID Act) requirements. This customer service initiative enables customers to eliminate a second visit to DDS for driver’s license/ID Card issuance.
The mission of DDS is to continuously improve customer service while protecting the integrity of the issuance process. “I believe this solution will provide a more secure method for customers to print personal documents to save an additional visit to obtain their license,” said Commissioner Rob Mikell. “DDS public computers available for customer use are not conjoined in any way with the State maintained driver history database which remains safeguarded from public access.”
The DDS’ public computers will allow customers to use the Internet to obtain their own information to meet the Real ID requirements during their initial visit. Customers who prefer may FAX, mail or upload via www.dds.ga.gov the missing information as an alternative to returning to DDS in person.
The new computers are deployed using Google’s Managed Public Sessions. The public session mode is designed to ensure the privacy of personal information by:
Erasing all information (inputs and outputs) at the end of each session
Ensuring information can’t be saved beyond any one customer’s session
Clearing all browsing history once the customer ends the session
Preventing screenshots of visited pages
Preventing any saving of any downloaded data beyond each user’s session
DDS will continue to monitor the Secure ID process to identity additional time-saving customer service features. Each enhancement developed is aimed at saving customers’ valuable time and eliminating unnecessary trips. A recent improvement is the ability for customers to submit any outstanding residency and/or social security information online, by FAX or mail. This eliminates a return trip to a DDS customer service center to finalize the issuance process. In addition, reinstatement services are now available online and helps reduce customer service volume and ultimately improve customer wait times.