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Nine at GRHealth cited for quality patient care

By   /   November 20, 2013  /   Comments

Augusta, Ga. – Nine Georgia Regents Health System professionals were recently recognized for demonstrating collaborative and supportive partnerships with patients and families during the seventh annual Patient- and Family-Centered Care Conference in October.

The following 2013 Family Choice Award recipients were selected by a committee of patients and families from among nearly 60 nominees:

· Deardria Kelly, Senior Unit Clerk, Operating Room, Georgia Regents Medical Center
· Jolee Rabun, Staff Nurse, Medical Intensive Care Unit, GRMC
· Jennifer Croft, Pediatric Vascular Access Team, Children’s Hospital of Georgia
· Deborah Fulmer, Patient Service Specialist III, Pediatric Operating Room, CHOG
· Chris Miller, Director, Facilities Support Services, GRHealth
· Emily Renzi, Marketing Specialist, GRHealth
· LaVonne Nail, Office Specialist, Neurosurgery, GRMC
· LaWanda Lykes, Senior Staff Nurse, Pediatric Intensive Care Unit, CHOG

In addition, Randy Murphy, Assistant Vice President, Ambulatory Care Nursing, was recognized with the PFCC Ambassador Award.

“These honorees were selected on the basis of representing the best in Patient- and Family-Centered Care. Specifically, they treat patients with dignity and respect, explain things in a way that patients and families understand, and listen and value the opinions of patients and families,” said Bernard Roberson, Administrative Director of PFCC at GRHealth. “It’s also important to point out that everyone plays an important role in the patient experience, even those not involved in direct patient care. From marketing the organization and communicating effectively to ensuring that hospital maintenance is performed safely and to the benefit of our patients, families and staff.”

Patient- and Family-Centered Care means partnering with patients and families in their personal health care decisions and gaining the benefit of their experiences and insights to better treat others. Hospitals that practice PFCC have demonstrated improvements in quality and safety.

GRHealth is recognized as a pioneer in PFCC by the American Hospital Association and the Institute for Patient- and Family-Centered Care and was named one of six national models in PFCC by the Picker Institute.

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