Georgia healthcare community recognized by national program for commitment to quality care
Fort Gaines, GA– Fort Gaines Health and Rehab, a member of the Mission Health family of healthcare communities, is pleased to announce that it has earned a Bronze Commitment to Quality Award as part of the American Health Care Association and National Center for Assisted Living’s (AHCA/NCAL) National Quality Award Program.
The honor was bestowed on October 9th at the annual AHCA/NCAL Convention and Expo in Phoenix, Arizona. To mark the achievement and display the medal, Fort Gaines Health and Rehab held a celebration for residents, families and staff on Friday, November 8th.
According to Administrator Bill Seltzer, Fort Gaines Health and Rehab achieved the award by pulling together as a team to demonstrate a dedication to developing sustainable care that’s focused on residents, and by showing a measurable ability to improve care processes. “We’re in a small community a little farther away than some nursing care centers,” he says, “so we have to work that much harder to provide extraordinary care and customer service. We try to be better at the little things, spending more time with people, being a little better at conversation, treating them with more respect. Our efforts show in our results.”
Mark Parkinson, President and CEO of AHCA/NCAL agrees, saying “This facility is an example of the great things we can accomplish when we commit to person-centered care.”
The AHCA and NCAL developed the National Quality Award Program to improve the quality of care in America’s skilled nursing centers and assisted living communities by providing a pathway for moving toward performance excellence. The program offers three progressive tiers of distinction, Bronze, Silver, and Gold. Facilities must earn an award at each level to qualify for the next level.
Seltzer says that Fort Gaines Health and Rehab is currently working on its application for the Silver Award, which he compares to earning a Masters’ degree in care. He explains, “We’re going to have to be even more thorough in demonstrating our good outcomes, innovative leadership and commitment to excellence. With a team this dedicated, I have every confidence we’ll be bringing home Silver next year.”
About Fort Gaines Health and Rehab
Fort Gaines health and Rehab offers an array of subacute care, therapy services, and skilled care for short-term and long-term stays, with a focus on wellness and enriched quality of life for residents. For more information, call (229) 768-2521 or visit fortgaineshealthandrehab.com.