Fifteen Albany State University employees received Customer Service Certification at a luncheon held Monday, May 23, 2011, in the L. Orene Hall Building on the ASU campus.
Requirements for certification include completion of eight customer service courses and a minimum score of 85 on the customer service certification exam. The speaker for this occasion was Steve Grant, Human Resources manager.
While presenting the certificates and gold name tags, ASU President Everette J. Freeman congratulated the awardees for their efforts to increase their knowledge in the art of good customer service and challenged them to return to their respective offices as disciples of good customer service.
The ASU Customer Service Program is designed to improve the customer service skills of employees. Albany State is a part of the Governor’s Customer Service Initiative, a unique effort to engage all state of Georgia employees in improving service to citizens through a three-pronged strategy to become faster (speeding up services); friendlier (developing a customer-focused culture); and easier (adopting an enterprise approach to managing call centers).
The goal of the Customer Service Training Program is to produce employees that honor these five commitments to our customers: Helpful, Courteous, Accessible, Responsive, and Knowledgeable. Connie Leggett, ASU Customer Service Champion, is coordinator of the Customer Service Program.
Photo caption: Albany State University employees participating in the Customer Service Certification Luncheon on Monday, May 23, during a luncheon held in the L. Orene Hall Building include (front row from left) Tifanie Hudson, Marsharika Newbill, Melinda Patterson, President Everette J. Freeman, Natasha Singleton, Sherrell Byrd; (second row) Janice Barnes, Dwana Trimble, Erica Jackson (Customer Service Courses Instructor), Vanquisha Burns, Jacquelyn Evans, B.J. Lamb, Gloria Drake, Renee Hospedales, Loretta Harris, Connie M. Leggett, Leslie Charles(Customer Service Courses Instructor); (third row) Steve Grant and Sheron Barlow.